The Way I Work: Paul English of Kayak

The Way I Work: Paul English of Kayak: " Paul English and his engineers rush to answer the customer service phone. In part because the ringer is so irritating.'>At a time when many Web companies go out of their way to make it difficult to contact them, Paul English is a customer service fanatic. When people contact Kayak, the travel search engine English founded with Steve Hafner in 2004, English